Privacy Policy

1. INTRODUCTION

Bhuvika Projects Pvt. Ltd., operating under the brand name "Bhuvika Solar" ("Bhuvika", "the Company", "we", "us", or "our"), is a solar EPC (Engineering, Procurement and Construction) company headquartered at 5/464A, Near Tehsil, Sec-5, Gomti Nagar Extension, Lucknow, Uttar Pradesh 226010, India, engaged in the design, supply and installation of rooftop solar on-grid, off-grid and hybrid systems, commercial and industrial solar solutions, solar street lighting solutions, and EV and hybrid charging integration.

This Privacy Policy ("Policy") describes how we collect, use, disclose, store, and protect personal information obtained through our website www.bhuvikasolar.com ("Website"), and through any related consultation, quotation, project, or service interaction with us. This Policy is framed in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules"), and the Digital Personal Data Protection Act, 2023 ("DPDP Act"), together with the rules framed thereunder, to the extent applicable to us as a data fiduciary.

By accessing the Website or otherwise submitting your personal information to us, you agree to the collection, use and disclosure of such information as described in this Policy. If you do not agree with this Policy, please do not use the Website or share your personal information with us.

2. DEFINITIONS

• "Personal Information" or "Personal Data" means any data about an individual who is identifiable by or in relation to such data.
• "Sensitive Personal Data or Information" (SPDI) has the meaning assigned to it under the SPDI Rules, and includes information such as financial information, where collected.
• "Data Fiduciary" means Bhuvika, being the entity that determines the purpose and means of processing personal data.
• "Data Principal" means the individual to whom the personal data relates, i.e., you.
• "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, or deletion.

3. INFORMATION WE COLLECT

We collect the following categories of information when you visit the Website, submit an enquiry, request a quotation, or otherwise engage with our services:

3.1 Information You Provide Directly

• Full name
• Email address
• Phone number
• Company or organisation details
• Project requirements, site details and enquiries submitted through our contact form or otherwise

3.2 Information Collected Automatically

• IP address
• Browser type and version
• Device information
• Other standard technical and usage data generated through your interaction with the Website

We do not knowingly collect any Sensitive Personal Data or Information (such as financial information, health data, or biometric data) through the Website. Any such information required for the execution of a specific project contract will be governed by the terms of that separate written agreement and collected only to the extent necessary.

4. PURPOSE AND USE OF INFORMATION

We use the information collected for the following purposes:

• To respond to enquiries and consultation requests
• To prepare and share quotations and project proposals
• To plan, execute and manage solar installation and EPC projects
• To improve our Website and customer experience
• To send updates regarding services, projects and ongoing work
• To comply with applicable legal, regulatory and contractual requirements

We do not use your personal information for any purpose incompatible with the purposes stated above without seeking your consent afresh, where such consent is required under applicable law.

5. LEGAL BASIS FOR PROCESSING

We process your personal data on the basis of your consent, provided at the time you submit information through the Website or otherwise communicate with us, or where processing is necessary for the performance of a contract to which you are a party, or to comply with a legal obligation to which we are subject. Consent may be withdrawn at any time by writing to us at the contact details below, without affecting the lawfulness of processing carried out prior to such withdrawal.

6. DISCLOSURE OF INFORMATION TO THIRD PARTIES

We may share your information with trusted third-party service providers engaged for hosting, analytics, communication, and other business operations reasonably necessary to deliver our services. Such providers are permitted to process your information only for the specific purpose for which it is shared, and are contractually or otherwise required to maintain its confidentiality and to implement reasonable security practices.

We may also disclose personal information where required to comply with an applicable law, a court order, or a lawful request by a government or regulatory authority, or to establish, exercise or defend our legal rights.

We do not sell, rent or trade your personal information to any third party for marketing purposes.

7. DATA STORAGE, RETENTION AND CROSS-BORDER TRANSFER

We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements, after which it is securely deleted or anonymised. Where any of our service providers store or process data outside India, such transfer will be undertaken in compliance with the requirements of the DPDP Act and any rules or notifications issued by the Central Government in this regard.

8. DATA SECURITY

We implement reasonable security practices and procedures, including administrative, technical and physical safeguards, that are commensurate with the sensitivity of the information we hold, in order to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

9. COOKIES AND TRACKING TECHNOLOGIES

The Website may use cookies and similar tracking technologies to enhance user experience and gather technical and usage data, including IP address, browser type, and device information. You may configure your browser to refuse cookies; however, doing so may affect the functionality of certain features of the Website.

10. YOUR RIGHTS AS A DATA PRINCIPAL

Subject to applicable law, including the DPDP Act, you have the right to:

• Request access to the personal information we hold about you
• Request correction or updating of inaccurate or incomplete information
• Request erasure of your personal information, where retention is no longer necessary
• Withdraw consent to processing at any time, prospectively
• Nominate another individual to exercise these rights on your behalf, in the event of death or incapacity, in the manner prescribed under the DPDP Act
• Register a grievance in the manner described in Section 12 below

You may exercise the above rights by writing to us at the contact details provided in Section 13. We will endeavour to respond to and address all such requests within a reasonable time and in accordance with applicable law.

11. CHILDREN'S PRIVACY

The Website and our services are intended for businesses and individuals capable of entering into a binding contract under Indian law, and are not directed at children. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child without verifiable parental or guardian consent, we will take steps to delete such information.

12. GRIEVANCE REDRESSAL

In accordance with the Information Technology Act, 2000, the rules framed thereunder, and the DPDP Act, we have designated a Grievance Officer to address any complaints or concerns regarding the processing of your personal information.

Grievance Officer: [Name to be designated by Bhuvika Projects Pvt. Ltd.]
Email: info@bhuvikasolar.com
Phone: +91 7570000322
Address: 5/464A, Near Tehsil, Sec-5, Gomti Nagar Extension, Lucknow, Uttar Pradesh 226010, India

We will acknowledge and address grievances within the time frame prescribed under applicable law.

13. CONTACT US

For any questions, requests, or concerns regarding this Policy or our data practices, please contact us at:

Bhuvika Projects Pvt. Ltd. (Bhuvika Solar)
5/464A, Near Tehsil, Sec-5, Gomti Nagar Extension, Lucknow, Uttar Pradesh 226010, India
Email: info@bhuvikasolar.com
Phone: +91 7570000322

14. CHANGES TO THIS POLICY

We reserve the right to update or amend this Policy at any time to reflect changes in our practices or applicable law. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this Policy periodically. Continued use of the Website following any changes constitutes your acceptance of the revised Policy.

15. GOVERNING LAW AND JURISDICTION

This Policy shall be governed by and construed in accordance with the laws of India. Subject to applicable law, the courts at Lucknow, Uttar Pradesh shall have exclusive jurisdiction over any disputes arising out of or in connection with this Policy.